Bespoke Manager Support & Escalations
Direct channel to our Madrid engineering and scoring audit team. Guaranteed SLA responses without robotic automated replies.
Current SLA Response Time: ~34 Minutes
Active Madrid Duty Staff Monitoring Inquiries
Madrid Physical Operations HQ
TopSportsES Digital S.L.
Torre Europa / Castellana Tech District
Paseo de la Castellana, 189, Planta 14
28046 Madrid, Community of Madrid, Spain (Geo ES)
Direct Specialized Departments
Scoring Audit & Matchday Dispute Desk
Assists with retrospective goal/assist credit disputes and BPS adjustments.
Manager Account & GDPR Inquiries
Handles data deletion, LOPDGDD compliance, and 18+ age verification.
Brand Alliances & Corporate Leagues
Private corporate tournament hosting and verified non-gambling athletic sponsorships.
Technical Infrastructure & API Support
Simulation engine latency, websocket telemetry, and browser bug reports.
PRIORITY ROUTING
Submit an Escalation Ticket
Direct encrypted incident routing to Madrid Operations Command. Every submission receives a cryptographically unique reference hash.
MADRID QUEUE ACTIVE